Customer Service Representative

Part-Time

Customer Service Representative (Part-time and Full-time positions)

The Customer Service Representative is one of the most important roles at Vancouver Bullion and Currency Exchange (VBCE). Being an ambassador of our brand, you are the face of the company who will interact one on one with our customers and assist them with the many different products and services that VBCE has to offer in foreign currency and precious metals. As the leading private foreign exchange company in Western Canada, VBCE is a dynamic work environment with potential for career development and growth for those with good initiative.

Job Description:

• Provide customer satisfaction excellence by creating a positive image and memorable impression

• Promptly assist customers with a wide variety of foreign currency transactions in a professional, knowledgeable, courteous, and efficient manner

• Identify customer needs and match with appropriate products or services using relationship selling techniques

• Make qualified referrals to other team members

• Own customer inquiries, concerns, and complaints

• Ensure service recovery procedures as well as security and safeguarding procedures for prevention of loss are followed

• Self-management and teamwork

• Functional level knowledge of gold/silver, foreign currency products and services

• Introductory level knowledge of administrative support, communication, and rapport-building skills

Job Requirements:

• Excellent oral and written communication skills in English, second language an asset

• Demonstrate initiative and desire for life-long learning

• Excellent customer service skills

• Analytical and problem solving skills

• Self-motivated with ability to work independently

• Bachelor degree preferred

• Cash handling experience preferred

How to apply

Email your resume and cover letter to info@vbce.ca